IMPORTANT - PLEASE REVIEW CAREFULLY. By using Tiger Computer Systems', online technical support and/or solutions you are subject to these Terms of Service.

Our Service is offered to you with the condition you accept, without modification, the terms and conditions set forth herein. Tiger Computer Systems may change the Terms of Service at any time without prior notice. You understand that by using the Service after a change becomes effective, you have agreed to it. By purchasing Service from Tiger Computer Systems, you are indicating your agreement to be bound by all of the terms and conditions set forth in this document.

THESE TERMS OF SERVICE APPLY TO SERVICE (DEFINED AS "REMOTE COMPUTER REPAIR", "REMOTE SPYWARE AND VIRUS CLEANING", "SOFTWARE SUPPORT AND INSTALLATION", "REMOTE COMPUTER MAINTENANCE, "REMOTE DATA BACKUP SERVICE", "INTERNET MONITORING AND RESTRICTIONS", "REMOTE FIREWALL MAINTENANCE", AND/OR ANY COMBINATION THEREOF AND/OR ANY OTHER SERVICE PROVIDED BY TIGER COMPUTER SYSTEMS) ORDERED AND/OR PROVIDED BY TIGER COMPUTER SYSTEMS

1. GENERAL
These Terms of Service (the "Agreement") are entered into by and between the Customer ("you", "your" or "Subscriber") and Tiger Computer Systems ("Tiger Computer Systems", "us" or "we"). You accept this Agreement upon:
(a) your submission of an online or telephone request for service, in verbal or written notice;
(b) your accepting the Terms of Service electronically during registration or in the course of initiating a support session whether online or by telephone;
(c) your use of the Service (see Paragraph 2); or
(d) your retention of the Software we provide following delivery or download.
This Agreement is made up of the terms below, plus the Privacy Policy, all attachments to this Agreement, and the other policies and materials specifically referred to in these Terms of Service, all of which are incorporated herein by reference. The Agreement and related policies are also set forth on the Tiger Computer Systems Service website located at www.tigercomputersystems.com ("Website"). The Agreement sets forth the terms and conditions under which you agree to use our Service, and under which Tiger Computer Systems agrees to provide this Service to you. You may also receive a paper copy of this Agreement  by telephoning 407-846-7011 or contacting us by clicking here

2. DEFINITION OF SERVICE
For purposes of this Agreement, the term "Service" shall refer to Tiger Computer Systems Service, including all Software (as defined in Paragraph 7 below), technical support, products and Service provided by Tiger Computer Systems under the service option that you have selected. The Service may be referred to as, "Remote Computer Repair", "Remote Spyware and Virus Cleaning", "Software Support and Installation", "Remote Computer Maintenance", "Remote Data Backup Service", "Internet Monitoring and Restrictions", "Remote Firewall Maintenance" and or Any other possible service provided by Tiger Computer Systems.

3. AUTHORIZED USER, USE, AND RESPONSIBILITIES
3.1 You acknowledge that you are 18 years of age or older, and you agree that you have the legal authority to enter into this Agreement and affirm that the information you supply to us is correct and complete. Tiger Computer Systems relies on the information you supply. Providing false or incorrect information may result in Service being withheld, delayed, suspended or terminated of your customer account.
3.2 You agree to promptly notify Tiger Computer Systems whenever your personal or billing information changes (i.e., name, address, telephone number, and/or credit card number and expiration date).
3.3 You are responsible for all use on your account and/or computer systems. You accept full liability and responsibility for the actions of anyone who uses our Service via your account, or your computer systems, with or without your permission.
3.4 If you select a monthly subscription service plan that includes a pre-determined allocation of service time; the unused allotment of service time will NOT remain and/or roll-over in your account from month to month if unused. At the end of subscription period, any unused time remaining in your account will NOT be forfeited by you.
3.5 If you pre-purchase or subscribe to any Tiger Computer Systems Service:
You agree not to resell our Service or engage in similar activities that constitute a commercial or non-commercial sale.
You may use your account for up to four (4) log-on sessions per appointment at any time. The log-on session will only be provided to one (1) IP address. If you elect to support two (2) or more IP addresses, you have the option of purchasing two (2) support sessions or, at the technician's discretion, can elect to provide support to additional IP addresses during the same session if time allows, or if the customer has additional time remaining in their account.
3.6 You agree it is your responsibility to back up all software and data that is stored on your computer's hard disk drive(s) and/or on any other storage devices you may have prior to using the Service of Tiger Computer Systems and/or its third party service providers shall not be responsible at any time for loss, alteration or corruption of any software, data or files.
3.7 If your Service package involves Internet Monitoring and Restrictions, you understand that you are responsible for all internet activity made by you or anyone you allow to use your internet access account and/or screen name, including but not limited to, other employees, members of your family, children, and/or friends. It is your sole responsibility, and at your discretion, to inform all users that their internet activity is being monitored and reported by Tiger Computer Systems. Tiger Computer Systems has NO responsibility for informing account users that their internet activity is being monitored.
3.8 If your Service package involves Internet Monitoring and Restrictions, you understand that the restrictions you elect to place on your computer may potentially limit your ability to access the Internet, on occasion, as needed. The inability to access the Internet as a result of these pre-set restrictions is your sole responsibility. Tiger Computer Systems is in no way responsible for any inconvenience or potential damages resulting for the restrictions you set on your account.
3.9 You agree that your computer(s) meet(s) the following minimum system requirements:
(a) For Remote Computer Service:
i. Windows NT, Windows 2000 Professional, Windows XP Home, Windows XP Pro, or Windows XP Pro X64 edition.
ii. A functional dial-up or high-speed Internet connection
(b) For Service which require a router including, but not limited to, Internet Monitoring and Firewall Maintenance:
i. Windows 2000, Windows XP Pro, or Windows XP Pro X64 edition
ii. DSL or cable high-speed Internet connection

4. GRANTING OF PERMISSION
4.1 Customer hereby grants to Tiger Computer Systems, its technicians, and/or contractors a license to perform a direct connection to their computer(s) and network(s) for the express purpose of providing Service. Customer will cooperate in good faith to enable such connections to occur.

5. PRIVACY POLICY
Tiger Computer Systems will not sell or rent your personally identifiable information to anyone unless you expressly consent to disclosure of your personal identification and other personal information to third parties. We may send personally identifiable information about you to third parties when (a) we have your consent to share the information or (b) we find that your actions on our website violate this Terms of Service or (c) we respond to subpoenas, court orders or legal processes which require us to disclose Registration Data or any information about you to law enforcement or other government officials as Tiger Computer Systems, in its sole discretion, believes necessary and appropriate.

6. AVAILABILITY OF SERVICE
6.1 The Service you select may not be available at all times, and may not be available in the format generally marketed. Some personal computers may not be available to receive the Service even if initial testing showed that your connection was qualified or your computer environment was suitable. For Remote Computer Repair, we will qualify your Internet connection for the minimum line rate (speed) available for support based on our standard line qualification procedures. All Service is provided on an "AS IS" basis. Line rate, access and availability of Service are not guaranteed.
6.2 Tiger Computer Systems or its suppliers may, at any time, without notice or liability, restrict the use of the Service or limit its time of availability in order to perform maintenance activities and to maintain session control.

7. SOFTWARE LICENSES AND THIRD PARTY SERVICE
7.1 In connection with our Service, we provide to you, via download, CD, other media, or other delivery the use of the needed connection software which is owned by Tiger Computer Systems. You may use the Software only as part of or for use with the Service and for no other purpose.
7.2 The Software may be accompanied by an end user license agreement from Tiger Computer Systems or a third party. Your use of the Software is governed by the terms of that license agreement and by this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes an end user license agreement unless you first agree to the terms and conditions of the end user license agreement.
7.3 We provide technical assistance and support for the Software in accordance with our policies. Technical assistance or support with regard to third party software provided by the Software supplier is solely provided in accordance with such third party's policies or other terms.
7.4. Your license to use the Software shall remain in full force and effect unless and until terminated by Tiger Computer Systems, its third party licensors, providers or suppliers, or until your customer account is terminated. Upon termination of your customer account for any reason, you must cease all use of the Software and immediately delete the Software from your computer.
7.5 Other Third Party Agreements: If you subscribe to or otherwise use any third party Service offered by or through Tiger Computer Systems, your use of any such Service is subject to the terms of Service of such third party service provider. You agree to comply with such provider's terms of service and that the third party provider is solely responsible for delivery of its service(s) to you and your use of them. Third party Service include, but are not limited to technical support, portal, training, and storage Service that Tiger Computer Systems may elect to make available from time to time. Violation of such third party provider's terms of service may, in Tiger Computer Systems's sole discretion, result in the termination of your customer account and use of service.
7.6 WE DO NOT PROVIDE YOU ANY SOFTWARE SUCH AS ANTIVIRUS OR ANY OTHER SOFTWARE REQUIRED FOR THE SERVICE. YOU HAVE TO OWN YOUR SOFTWARE TO BE USED BY ONE OF OUR TECHNICIANS.

8. TERM AND TERMINATION
8.1 Effective Date and Term. This Agreement goes into effect upon your acceptance of this Agreement as set forth in Paragraph 1 and shall continue, subject to the terms of Paragraph 1, until terminated by either party as permitted by this Agreement. Billing for Remote Computer Repair Service will apply on a purchased time  basis and/or used time basis.
8.2 Termination of Service.
8.2.1 Pre-Purchased Block Service. If you are a pre-purchased block service customer, either you or Tiger Computer Systems may terminate this Agreement without cause by giving notice to the other party. Termination by you will be effective upon your notice to Tiger Computer Systems Activation or set-up fees paid at the initiation of your service, if any, are non-refundable. Termination by Tiger Computer Systems shall be effective thirty (30) days after the date of notice to you, except as otherwise provided in this Agreement. In the event of termination by Tiger Computer Systems, for any reason, you will be required to pay the remaining balance of the charges applicable to your Service through the effective date of termination.
8.2.2 Termination and/or Suspension by Tiger Computer Systems If, in the sole discretion of Tiger Computer Systems: (a) you are in breach of any of the terms of this Agreement (including but not limited to all policies regarding abuse and acceptable use of the Service); (b) your use of the Service is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Service, Tiger Computer Systems's network, or the use and enjoyment of other users; or (c) Tiger Computer Systems receives an order from a court to terminate your Service; (d) if Tiger Computer Systems for any reason ceases to offer the Service; or (e) if you are no longer a Tiger Computer Systems customer, then Tiger Computer Systems at its sole election may terminate or suspend your Service immediately without notice.
8.2.3 Terminated Account. Tiger Computer Systems, in its sole discretion, may refuse to accept your request for service, renewal or re-subscription following a termination or suspension of your use of the Service.

9. PRICING AND PAYMENT
9.1 Pricing and Fees. Fees and charges for the Service you select are supplied to you during the ordering process and are available on the Tiger Computer Systems web site at www.TigerComputerSystems.com, unless otherwise provided for in this Agreement. You agree to pay the charges applicable to your selected Service plan or time purchased, as well as any, applicable taxes and other charges including but not limited to activation fees, minimum service fees, no-show fees, fail to cancel fees, termination fees, other nonrecurring charges and set-up fees. You also agree to pay any additional charges or fees applied to your billing account for any reason, including but not limited to, interest, and charges due to insufficient credit or insufficient funds. Set up fees, activation fees, installation fees and other non-recurring fees, if applicable, will be included in your first bill. Monthly recurring charges (subscription plans) will be billed one month in advance; usage charges will be billed in arrears, and pre-purchase plans will be billed in advance, if applicable. Tiger Computer Systems or its agent will bill you directly, or charge your credit card, as you request and as approved by Tiger Computer Systems
9.2 Discontinuation of Service for Nonpayment. Service to you may be denied or discontinued without notice at any time in the placement of Service charges on your credit card, or your credit card provider denies or discontinues providing credit to you for any reason, or you fail to make payment when due or provide us with a new credit card expiration date before the existing one expires.
9.3 Late Fees. If any portion of your bill is not paid by the due date, Tiger Computer Systems may charge you a late fee on unpaid balances and may also terminate or suspend your Service without notice. The late fee will be the lesser of five percent (10%) per month, or the highest rate permitted by law. In the event Tiger Computer Systems utilizes a collection agency or resorts to legal action to recover monies due, you agree to reimburse us for all expenses incurred to recover such monies, including attorneys' fees.
9.4 Local Telephone, Toll and Long Distance Charges. Whether you are accessing the Service from your home or away from your home, you are responsible for all telephone charges.
9.5 You have the option to change your Service at any time by notifying us, provided that you qualify for and comply with any requirements of that Service.
9.6 Missed Appointments. You are required to contact Tiger Computer Systems a minimum of twenty-four (24) hours prior to your appointment to cancel or otherwise reschedule your appointment. A missed appointment fee of $20.00 will be deducted from your account should you fail to notify Tiger Computer Systems of your cancellation or desire to reschedule. Tiger Computer Systems technicians will attempt to call the telephone number provided by you during the scheduled appointment time three (3) times before considering the appointment a "missed" appointment. Your account will then be charged accordingly.
9.7 Service without Resolution. Tiger Computer Systems will make every attempt to troubleshoot, analyze, assess, correct or otherwise fix your computer or network problem. If Tiger Computer Systems is unable to resolve your computer problem, you will still be liable for charges for time spent by Tiger Computer Systems in an attempt to correct a problem.
9.8 Unable to Create Online Connection. No charges or fees will be applied if Tiger Computer Systems cannot connect with your computer in an attempt to provide Remote Computer Support Service.
9.9 The waiver of any fees or charges for Service provided lies solely at the discretion of Tiger Computer Systems
9.10 Any refunds provided are at the sole discretion of Tiger Computer Systems
9.11 Tiger Computer Systems reserves the right to charge service fees to a customer's credit card up to eight (8) weeks after the conclusion of service.

10. CHANGES TO SERVICE
The Customer agrees to pay any additional fees or charges associated with their request to change existing Service plans. Changes include, but are not limited to, modifications of existing Internet restriction, changes to firewall management, and/or other router-related services. You acknowledge that these types of Service changes will result in additional charges to your account.

11. LIMITATIONS ON USE OF THE SERVICE
11.1 You agree that your use of the Service and the Internet, without limitation, is your sole responsibility, is solely at your own risk, and is subject to all applicable local, state, national and international laws and regulations.
11.2 You agree that the Internet is not owned, operated or managed by, or in any way affiliated with Tiger Computer Systems and Tiger Computer Systems is not responsible and has no control over the information or materials accessible via the Internet through use of the Service. You further agree that Tiger Computer Systems does not own or control all of the various facilities and communications lines through which service may be provided, nor does Tiger Computer Systems guarantee access to or through websites, servers or other facilities on the Internet, whether or not such facilities are owned or controlled by Tiger Computer Systems
11.3 You agree that Tiger Computer Systems cannot and does not guarantee or warrant that data available for downloading through the Service will be free of defects, infection or viruses, worms, Trojan horses or other code that manifest contaminating, malicious or destructive properties. You are responsible for implementing adequate procedures to satisfy your particular requirements for accuracy of data input and output and for maintaining a means external to the Service for the reconstruction of any lost data.
11.4 You agree that the Internet is not a secure network and that third parties may be able to intercept, access, use, or corrupt the information you transmit or receive over the Internet. Tiger Computer Systems is not responsible for invalid destinations, transmission errors, or corruption or security of your data.
11.5 Tiger Computer Systems and/or its third party service providers reserve the right to refrain from providing and or all Service ordered and instead refund the customer's payment, wholly or in part, on the basis that the minimum system requirements are not met or the technical needs (including wiring or overcoming physical or technical barriers) or other requirements of the Customer are unusual or extensive and beyond the scope of this Service Agreement as reasonably determined by Tiger Computer Systems and/or its third party service providers.
11.7 FORCE MAJEURE: If Tiger Computer Systems and/or its third party service provider's ability to render service is impaired by you or circumstances beyond the control of Tiger Computer Systems and/or its third party service provider, Tiger Computer Systems and/or its third party service provider may choose not to provide service.

12. WARRANTIES AND LIMITATION OF LIABILITY
12.1 You acknowledge and agree that the service supplied hereunder is provided on an "As Is" or "As Available" basis, with all faults. Except as otherwise specifically set forth in this Agreement and as otherwise specifically set forth in any manufacturer warranty for any equipment or software provided by Tiger Computer Systems (but only if such warranty is included with such equipment or software), Tiger Computer Systems (and its officers, employees, parent, subsidiaries, and affiliates), its third party licensors, providers and suppliers, disclaim any and all warranties for the service, whether express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose, accuracy, non-infringement, non-interference title, compatibility of computer systems, integration, and those arising from the course of dealing, course of trade, or arising under statute. No advice or information given by Tiger Computer Systems or its representatives shall create a warranty. Use of Tiger Computer Systems computer support is at your own risk and is not warranted.
12.2 Tiger Computer Systems does not warrant that their Service will perform at a particular speed, bandwidth or data throughput rate, or will be uninterrupted, error-free, secure, or free of viruses, worms, or the like.
12.3 Tiger Computer Systems shall not be liable for loss of your data, or if changes in operation, procedures, or Service require modification or alteration of your equipment, render the same obsolete or otherwise affect its performance. Tiger Computer Systems makes no warranty regarding any transactions executed using the service or the Internet. Tiger Computer Systems makes no warranty regarding the content and information accessed by using the Service or any links displayed. You expressly assume all risk and responsibility for use of the service and the internet generally. Do not use the Service in any high risk activities where damage or injury to person, property, environment, or business may result in an error occurring.
12.4 In no event shall Tiger Computer Systems (or its officers, employees, parent subsidiaries, or affiliates), its third party licensors, providers or suppliers, be liable to you or any other person for any damages, including without limitation, any indirect, incidental, special or consequential damages, expenses, costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of, or related to, the services provided by Tiger Computer Systems and/or its third party service provider or out of the installation, uninstallation, reinstallation, use of, or inability to use your computer equipment, hardware, peripherals, or the network resulting from the services provided hereunder, or to the extent of any claims against you by any other party.
12.5 All limitations and disclaimers stated in this paragraph also apply to Tiger Computer Systems third party licensors, providers and suppliers.
12.6 Tiger Computer Systems reserves the right to pursue any and all legal and equitable claims against you pertaining to your use or misuse of the service or you're your breach of the Agreement (including any policies relating to the Service).

13. INDEMNIFICATION
You agree to defend, indemnify and hold harmless Tiger Computer Systems from and against all liabilities, costs and expenses, including attorney's fees, related to or arising from: (a) any violation of applicable laws, regulations or this Agreement by you (or any parties who use your computer systems, with or without your permission, to access the Service); (b) the use of the Service or the Internet or the placement or transmission of any message, information, software or other materials on the Internet by you (or any parties who use your account, with or without your permission, to access the Service); (c) negligent acts, errors, or omissions by you (or any parties who use your computer systems, with or without your permission, to access the Service); (d) injuries to or death of any person and for damages to or loss of any property, which may in any way arise out of or result from or in connection with this Agreement, except to the extent that such liabilities arise from the active negligence or willful misconduct of the other party; or (e) claims for infringement of any intellectual property rights arising from the use of the Service, Software, or the Internet.

14. DISPUTE RESOLUTION
14.1 In the event any dispute or controversy arising out of or relating to our service, products or licensing, the parties agree to exercise their best efforts to resolve the dispute as soon as possible.
14.2 Mediation. In the event that the parties can not by exercise of their best efforts resolve the dispute, they shall submit the dispute to Mediation. The invoking party shall give to the other party written notice of its decision to do so, including a description of the issues subject to the dispute and a proposed resolution thereof. Designated representatives of both parties shall attempt to resolve the dispute within thirty (30) days after such notice. If the dispute is not resolved within thirty (30) days, the dispute shall be submitted to binding arbitration in accordance with the Arbitration provision. The mediation shall take place at the city of Kissimmee, Florida, USA. Or thought the Internet.
14.3 Arbitration. Any controversies or disputes arising out of or relating to this Agreement shall be resolved by binding arbitration in accordance with the then current Commercial Arbitration Rules of either the American Arbitration Association. The parties shall endeavor to select a mutually acceptable arbitrator knowledgeable about issues relating to the subject matter. In the event the parties are unable to agree to such a selection, each party will select an arbitrator and the arbitrators in turn shall select a third arbitrator. The arbitration shall take place at the city of Kissimmee, Florida, USA. Or thought the Internet.
14.4 Documents, Materials and Information. All relevant materials in the possession of each party to the claim/dispute shall be made available to the other party for review and copying no later than forty-eight (48) hours after the notice of arbitration is served.
14.5 Final Authority. The arbitrator(s) shall not have the authority, power, or right to alter, change, amend, modify, add or subtract from any provision or to award punitive damages. The arbitrator shall have the power to issue mandatory orders in connection with the arbitration. The award rendered by the arbitrator shall be final and bind on the parties, and judgment may be entered thereon in any court having jurisdiction. The agreement to arbitration shall be specifically enforceable under prevailing arbitration law.
14.6 Right to Compensation. If an arbitrator or judge rules in Tiger Computer Systems's favor, we have the right to obtain compensation for time spent away from our normal place of business based on our standard rate of $100 per hour per person plus expenses if applicable.

15. NOTICES
15.1 Notices must be handled in written under regular post mail.

16. GENERAL PROVISIONS
16.1 All obligations of the parties under this Agreement, which, by their nature, would continue beyond the termination, cancellation or expiration of this Agreement, including by way of illustration and not limitation, those clauses relating to Software Licenses, Warranties and Limitation of Liability, and Indemnification, shall survive such termination, cancellation or expiration.
16.2 Tiger Computer Systems will not be liable for delays, damages or failures in performance due to causes beyond its reasonable control, including, but not limited to, acts of a governmental body, acts of God, acts of third parties, fires, floods, strikes or other labor-related disputes, of other things we do not control, or an inability to obtain necessary equipment or Service.
16.3 You agree not to assign or otherwise transfer, this Agreement in whole or in part, including the Software or your rights or obligations under it. Any attempt to do so shall be void. We may assign all or any part of this Agreement without notice and you agree to make all subsequent payments as directed.
16.4 You and Tiger Computer Systems agree that the substantive laws of USA, without reference to its principles of conflicts of laws, will be applied to govern, construe and enforce all of the rights and duties of the parties arising from or relating in any way to the subject matter of this Agreement. Except as otherwise required by law, including the laws of USA relating to consumer transactions, any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred.
16.5 Use, duplication or disclosure by any Government entity is subject to restrictions set forth, as applicable.
16.6 In the event of a conflict between this Agreement and any applicable tariff, the tariff shall prevail. We reserve the right to modify the Service to reflect any change in any applicable tariff or underlying network service or component affecting the Service.
16.7 Tiger Computer Systems's failure at any time to insist upon strict compliance with any of the provisions of this Agreement in any instance shall not be construed to be a waiver of such terms in the future. If any provision of this Agreement is determined to be invalid, illegal or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby, and the unenforceable portion shall be construed as nearly as possible to reflect the original intentions of the parties.
16.8 This Agreement, including all Attachments and all other policies posted on the Website, which are fully incorporated into this Agreement either by attachment or by reference, constitutes the entire agreement between you and Tiger Computer Systems with respect to the subject matter hereto and supersedes any and all prior or contemporaneous agreements whether written or oral. Any changes by you to this Agreement, or any additional or different terms in your purchase orders, acknowledgements or other documents, written or electronic, are void.